Realtime plug-in can't start

The Matrox realtime plug-in can't start

The Matrox realtime plug-in allows Adobe Premiere to use the realtime features of your Matrox RT.X system.

Common causes of this error include:

•	Too many programs running.	For the best performance, don't run any other programs at the same time as Adobe Premiere. Screen savers and programs that use a large amount of system memory, such as most paint and compositing applications, can cause problems if you run them at the same time as Adobe Premiere.
•	Incorrect display properties.	Your RT.X system's primary display should be configured to a resolution of at least 1024x768 pixels with either 16-bit or 32-bit color. We recommend 16-bit color for better performance. Note To ensure that dialog boxes in the Matrox RT.X plug-in for Adobe Premiere display correctly, you must set your display properties to use Normal fonts (Windows XP) or Small Fonts (Windows 2000) and one of the Windows standard schemes.
•	Incorrect display driver.	You may not have installed your display driver correctly. Refer to your display card's documentation, and re-install the driver if necessary. Note For an up-to-date list of tested display cards for your RT.X system, consult our web site at www.matrox.com/videoweb/support.
•	Device drivers not installed correctly.	If one or more devices are not correctly recognized in Windows Device Manager, you may not have installed Matrox X.tools correctly. Refer to the manual for your Matrox RT.X system, and make sure that no steps were skipped or forgotten during the installation of Matrox X.tools.
•	Sound card not installed correctly.	You may not have installed your sound card correctly. Refer to your sound card's documentation and re-install the driver if necessary. Note For an up-to-date list of tested sound cards for your RT.X system, consult our web site at www.matrox.com/videoweb/support.

Note If the Matrox realtime plug-in still won't start after trying the above solutions, contact Matrox RT.X Customer Support. You may be asked to provide the information listed under Tech Info.

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